A hotel chatbot that answers guest questions from your website.
SiteBrain answers guests' questions about check-in, parking, breakfast and getting there from your own website, day and night, in their language. When your website doesn't cover something, it says so and offers to pass the question to you.
It sends guests to your booking page. It doesn't take bookings or connect to your booking engine or PMS.
14 days free, once per account. Card required. Then €9 a month, charged automatically unless you cancel before the trial ends. Cancel anytime in Billing.
What guests ask before and after they book.
Small hotels get the same questions every week. If the answer is written on your website, the assistant can give it. If it isn't, this list shows you what to add.
- 01What time is check-in, and how does self check-in work?House rules or FAQ page
- 02Is there parking? Is it free, and where is it?Getting here page
- 03Can I leave my luggage before check-in or after check-out?FAQ page
- 04How far is it from the bus or train station, on foot or by taxi?Getting here page
- 05Is breakfast included, and what time is it served?Rooms or dining page
- 06Do you allow pets?Policies page
Show 6 more questions
- 07Can you put a baby cot in the room?Rooms page
- 08Is there a hair dryer? How often are towels and bed linen changed?Rooms page
- 09Are there restaurants, cafés and shops nearby?Local area page
- 10Which museums and day trips are worth it?Local area page
- 11What are the rules on parties, and who pays for damage?House rules or terms
- 12How do I book?Booking or contact page
An FAQ page with short, plain answers gives the assistant the most to work with. The assistant repeats what your pages and uploaded documents say, so keep door codes and other private details out of them.
Three steps to a live assistant.
The install guides show where the line of code goes on your platform.
Add your website address
Create an account and enter your website address. SiteBrain reads up to 25 of its pages.
Review and test the answers
SiteBrain turns your pages into answers about your services, prices and policies. Test them, then add your own instructions.
Add the chat to your website
Paste one line of code into your website. WordPress, Shopify, Wix and Squarespace each have step-by-step instructions.
What it does, and what it doesn't.
It does
- Answers from up to 25 pages of your website, plus documents you upload: PDF, Word, text files or photos.
- Replies in the guest's language, even if your website is in one language only.
- Gives your booking page link, phone number or email when a guest wants to book.
- Says when your website doesn't cover a question and offers a contact form. You get the message by email, Telegram or WhatsApp, and you can reply from Telegram yourself.
It doesn't
- Check availability or room prices in real time.
- Take bookings, deposits or payments.
- Connect to your booking engine, PMS or channel manager.
- Get every answer right. Like any AI it can make mistakes, so test it with your own questions before it goes live.
Start with a 14-day trial.
Starter is one chatbot and 150 conversations a month for €9. In a busy month, answers continue up to 180 conversations; after that, guests can leave their question and contact details for you. There are no overage charges. Pro at €39 covers 5 chatbots and 2,000 conversations, for groups with several properties.
A conversation is one visitor's chat with your assistant, however many messages it has. What counts as a conversation?
- 1 chatbot
- 150 conversations/month
- Your documents, Telegram replies, analytics
14 days free, once per account. Card required. Then €9 a month, charged automatically unless you cancel before the trial ends. Cancel anytime in Billing.
- 5 chatbots
- 2,000 conversations/month
- priority support
14 days free, once per account. Card required. Then €39 a month, charged automatically unless you cancel before the trial ends. Cancel anytime in Billing.
Still have questions?
No. SiteBrain doesn't check availability, take bookings or handle payments. When a guest asks how to book, it gives the booking page, phone number or email from your website.
No. It reads your website and the documents you upload, nothing else. It has no access to your booking engine, PMS or channel manager, so it never sees your reservations.
It replies in the language of the guest's message, even if your website is in one language only. A guest who writes in German gets an answer in German. The chat window's own buttons and labels come in 26 languages.
The assistant is built to say the information isn't on your website and offer a contact form, so you get the question by email, Telegram or WhatsApp. Like any AI it can still make mistakes, so test it with your own questions before it goes live.
SiteBrain re-reads your website every week on its own. If you want the change live straight away, press Re-crawl Website in the dashboard.
You paste one line of code into your site. There are step-by-step guides for WordPress, Wix, Squarespace, Shopify and other builders. On Wix you need a paid plan with your own domain.
Starter is €9 a month for one chatbot and 150 conversations a month. Pro is €39 a month for up to 5 chatbots and 2,000 conversations. Both start with a 14-day free trial. A card is required, and you can cancel anytime in Billing.
Let your website answer guest questions.
Add your website address, test what the assistant says, then paste one line into your site.
14 days free, once per account. Card required. Then €9 a month, charged automatically unless you cancel before the trial ends. Cancel anytime in Billing.